FAQ
Oran Client
Here are some of the most common questions
What does an Oran Group Traveller Package include?
Oran Group Traveler Packages include the following:
- Pick up from the pick-up destination and travel throughout your trip
- Accommodation
- Transport to and from our pre planned activities.
- 30-minute morning and tuck visits and day-time assistance from our core care team.
Do you provide at home collection on Oran Group Travel Packages?
Unfortunately, we are unable to collect you directly from your house due to the additional travel time this will add for other travellers. We can, however, arrange home collection on bespoke and individual holidays.
Do you provide overnight care?
we are unable to provide care between the hours of 10:00pm and 7:00am. This is since our carers also need rest time on our trips.
We can arrange for an overnight carer to be present on individual packages, although you will be required to provide suitable sleeping arrangements for any overnight carers.
What about more complex care requirements on Oran Group Traveller Packages?
We will be able to provide additional equipment and care visits as well as personally assigned carers during the day if your care requirements are more complex. Additional care and equipment usually come at an extra cost. Call us at any time and we can provide you with a quote for this.
Are meals provided on Oran Group Traveller Packages?
Breakfast is included in your travel package. You will, however, be required to pay for food throughout the day and in the evening.
How do you ensure that accommodations are accessible?
We partner with hotels, guesthouses, and other accommodations that meet strict accessibility standards, including step-free entrances, accessible bathrooms, and features like grab bars and roll-in showers. We inspect each accommodation to make sure it meets the needs of our guests.
Can you provide accessible transportation throughout Scotland?
Yes, we offer accessible vehicles equipped with ramps or lifts, ample space for wheelchairs, and comfortable seating arrangements for all travelers. We can arrange transportation for airport pickups, guided tours, and even longer journeys across Scotland.
How Many People Usually Travel in a Group Travel Package?
Our group travel packages usually have between 5 and 10 attendees depending on a variety of factors including needs of attendees.
Are your Group Travel Packages family-friendly and suitable for different age groups?
Absolutely! Our accessible tours are designed to accommodate travellers of all ages. Family and friends are more than welcome to join. Family and friends will be charged at the normal rate for Group Travel attendees so it may be worth exploring our bespoke packages if you want to travel with a larger group.
Do you offer assistance for travelers with sensory disabilities?
Yes, we offer tailored services for travelers with sensory disabilities, including visual and hearing impairments. We can provide accessible guides, sign language interpreters (upon request), and ensure that activities are inclusive for all.
Can you help plan a customized itinerary?
Yes, we also specialize in creating customized itineraries based on your interests and accessibility requirements. Whether you want to explore Scotland’s castles, take in the natural scenery, or visit specific cultural sites, we’ll tailor your trip to suit your needs.
How far in advance should I book my accessible trip?
We recommend booking as early as possible, especially during peak travel seasons as spaces are limited. This ensures we can secure the most accessible accommodations, vehicles, and activities for your journey.
What precautions are in place for travellers with medical conditions?
We take every precaution to ensure that travellers with medical conditions are well cared for during their trip. We can arrange for special medical equipment, coordinate with your care provider to build a bespoke care plan for the trip.
What if I need to cancel my trip?
We strongly recommend taking out insurance to cover any last-minute cancellations. You can cancel free of charge up to 90 days before the departure date of your holiday. We may be able to refund or partially refund part of your trip under exceptional circumstances although we cannot guarantee this.
What if I need to make changes to my bespoke itinerary?
We understand that plans may change, and we’re flexible in accommodating adjustments to your itinerary. Just let us know as soon as possible, and we’ll do our best to make the necessary changes to your travel plans.
How can I contact you if I have more questions?
Feel free to contact us via email, phone, or through our website’s contact form. Our customer service team is happy to answer any questions and help you plan your accessible Scottish adventure!
Our Holidays
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